If you are dissatisfied with your order for any reason, you can return your items for a prompt refund or exchange. Refunds for internet purchases may be returned within thirty days of the purchase date will be credited in the same form as the original payment type. The original shipping and handling charges are not refundable. We ask that in store purchases be returned within two weeks whenever possible and be accompanied by the receipt. Internet purchases should be mailed in a prepaid, insured, traceable method to the address below. Please call first, 207-532-7964, so we can assist you in this process and to ensure a prompt refund or exchange. Home Accents of Houlton 43 North Street Houlton, ME 04730